Sex Dolls FAQ

I’D LIKE TO GET A LOVE DOLL BUT I DON'T KNOW WHERE TO START. ANY TIPS FOR FIRST TIMERS?


Sales of love dolls have increased dramatically over the last few years in the US - it seems like everyone is getting on the bandwagon.  We work with all different types of people interested in getting a love doll from adventurous couples spicing things up, to single dads who want to spend time focusing on their kids instead of tackling the dating scene, to busy professionals who don’t have room in their current life to deal with finding someone to members of the armed forces staying faithful to their wives while stationed away from home.  We even have collectors who purchase multiple dolls from us to grow their collection.  We’ve learned one thing in this business - there is no one single demographic that buys love dolls and we welcome all first time buyers to the love doll community.


It is natural to be apprehensive when considering purchasing a love doll or sex toy for the first time. If you’re new to shopping for sex toys and love dolls we recommend first starting with the size of the doll or toy.  Would like something handheld or perhaps the size of a small pillow?  Then head over to our Torsos & Male Masturbators section and take a look.  Are you looking for something larger and more lifelike?  Then visit our Sex Dolls section to look at dolls in a range of sizes, shapes and styles.  From there you can narrow further by size, price, manufacturer and more to find your perfect doll.

We recommend thoroughly reading through our FAQs, blog posts and our other resources so you can get a better understanding of how love dolls work, how to treat them and what you can expect from them.  Additionally, we are always here to answer questions so please feel free to email us at customerservice@anniesdollhouse.com or call us at 1-888-829-0889.

WHY DO I SEE SIMILAR DOLLS POSTED ON LOTS OF DIFFERENT WEBSITES?


Annie’s Dollhouse is a love doll marketplace - we work with the top love doll manufacturers to bring only their most premium products directly to you.  We are completely transparent - we believe it’s important that you know who is producing your doll and where it originates - after all this is your money!  Some websites will show the same dolls and claim that they make the dolls themselves - this is untrue.  This deception is common place, which does customers a disservice by being dishonest. At Annie's Dollhouse, we want you to know exactly what you're getting and where your products are coming from.

WHY ARE LOVE DOLLS SO EXPENSIVE?


The materials used to create the dolls are expensive and the process to create the doll is time consuming as well as labor intensive.  Each full-sized love doll has a metallic skeleton frame for human-like movements and to enable posability.  That skeleton sits inside the doll material (TPE or Silicone, depending on the doll the customer selected). Every doll is made-to-order for a customer - we do not store dolls in inventory allowing them to gather dust.  The dolls are freshly made each time to insure the highest quality for our customers.

You may have seen the same pictures of our dolls elsewhere on the web for incredibly discounted prices.  As the sayings go “Buyer Beware” and “You Pay for What You Get”.  Unfortunately, there are many fraudulent sites that show pictures of real full-sized love dolls at a fraction of the cost - but what arrives to your doorstep is something else entirely.  We’ve had many customers come to us after being ripped off by these fraudulent sites, receiving plastic inflatable dolls or cheap knock-off love dolls of inferior quality and toxic materials after spending several hundred dollars.  These customers never get their money back and the online scam sites unfortunately never get their due and continue to operate, using inferior materials so they can produce dolls at low costs and reap profits by extracting money from you. Beware of such traps!  

This is the reason Annie’s Dollhouse was started - to provide REAL quality love dolls at more affordable prices from a safe, trustworthy American company.  

WHY DON’T YOU STOCK INFLATABLES?


While it might be a tad easier to just fold and store inflatables, they can’t provide the level of satisfaction or realism our customers are expecting. It’s simple, we want to provide our customers with the most realistic sexual experience possible. We want them to feel the real.

HOW DURABLE ARE THE PRODUCTS?


Just like a luxury car, the more a love doll is well maintained and stored then the longer the doll will last.  The materials that enable the love dolls to feel so lifelike also mean that the material is more delicate than something like wood or hard plastic.  Treat your doll like a lady and she will stay with you for years to come.  For more details on doll maintenance and care please visit our Doll Care section for more information.

ARE THE PRODUCTS SAFE?


We only work with manufacturers that use the best quality materials, mainly premium grade silicone and TPE, for delivering custom dolls to your specifications. Rest assured we don’t use hazardous ingredients or chemicals that cause harm.  Both TPE and silicone are durable, soft, and totally safe, so they won’t cause harm on coming in contact with skin and delicate parts of the body.  It is important to clean your product after each use.  For more information on product care and maintenance please visit our Care & Maintenance section to learn more.

WHAT KIND OF LUBE SHOULD I USE WITH THE PRODUCTS?


You should only use water-based lubricant on your toy or doll.  Any other lubricant could breakdown the material of the product and shorten its life. For your best experience, and for the care of your doll or toy, we do not recommend using the products without lubricant.

IS CLIENT INFORMATION CONFIDENTIAL?


Absolutely! We understand that you have placed your trust and faith in us, which we will always uphold. Any details provided by you are stored securely in our database and no third party is allowed access to the information for targeting emails or marketing products. We take your privacy very seriously.

ARE YOU DISCREET?


We realize it might be problematic if the contents are marked on the package, which is why your package will arrive in an unmarked box to maintain your privacy. Moreover, the purchase will appear under a business name (J & A Commerce) on your bank statement, so that appropriate discretion is maintained. However, we do send you an email, which is like an e-receipt stating we have received the order and it is being processed.  The email is sent to the email addressed used as part of the purchase/checkout process.

CAN THE DOLLS BE SENT AS GIFTS?


Our dolls make excellent gifts for friends and loved ones and you have a wide range to choose from too. However, there are some restrictions in certain states and countries that we need to comply with, so before you place the order, please get in touch with us so we can provide the necessary information.

HOW DO I PLACE AN ORDER?


Browse through our collection of dolls, torsos and toys to view the beautiful artistic pictures and read their descriptions. If you’re purchasing a doll, select the options for the doll that you would like and click on the “Add to Cart” button located near the product description.  You will see a confirmation that the doll was added to your cart and you can either continue shopping or checkout to make your purchase.  If you choose to checkout then you will be taken to a secure payment gateway for the transaction to be processed.

WHAT ARE THE DIFFERENT TYPES OF PAYMENTS ARE ACCEPTED?


Your convenience is what matters the most – we have options for multiple modes of payment such as Debit card, Credit card and so on.  Although it is not compulsory to have a PayPal account for shopping at Annie’s Dollhouse, we recommend you create one to make the transaction simpler as PayPal is a universal and secure payment gateway and it is beneficial to have an account for future use.

ARE MONETARY TRANSACTIONS SAFE?


Yes, we have gone to great lengths and taken utmost precautions to guarantee that all monetary transactions routed through our website is 100% secure. Our SSL certificate is updated and protects against all kinds of violations.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE COMPLETED?


Once your order is placed, we send the specifics of your order to the production team and give them the green light to begin working on the doll. It usually takes about 7 to 10 days for your doll to be crafted to perfection. You'll be sent photos for your review and, once you approve the doll to be shipped, you will receive a tracking number so you can prepare for your package's arrival.

WHAT ARE YOUR SHIPPING CHARGES?  WHEN IS THE ORDER DELIVERED?


Shipping is free for deliveries within the United States. If you are situated outside the U.S., please contact us to know more about shipping rates. The fees are nominal and depending on where the doll will be shipped. It takes about 5 to 7 days for an order to be delivered, but based on your location or any severe weather it might take longer. We do our best to adhere to stipulated deadlines, avoid delays, and ship your order as soon as possible.

CAN A CUSTOMER PAY IN INSTALLMENTS?


Yes, there are two ways to purchase a doll through installments.  First, you have the option to use Paypal credit. For more information please see Paypal’s page on how this option works: https://www.billmelater.com/cm/paypal/landers/17ppcACQ.html

Secondly, we offer layaway plans.  Depending on the size of your purchase we can offer a multi-payment plan over the course of two months. Once all the payments are complete we would process your order and the production team would begin crafting your doll.  Please contact us directly to set up a layaway plan or for further details.

CAN YOU ISSUE A REFUND? IS IT POSSIBLE TO CANCEL AN ORDER?


Due to health and hygiene reasons, since we sell intimate adult products, we are unable to offer an exchange or refund or accept returns under any circumstances. As per our policy, we don’t accept cancellations after orders are processed and production is underway. However, if our team hasn’t begun work on your doll, the order can be voided in exchange for a certain percentage of the original amount you paid as “cancellation charges”.

CAN THE SHIPMENTS BE DIRECTED TO A P.O. BOX?


We use third party carriers for shipments (including FedEx and DHL), which is why it is not possible to deliver to a PO Box. However, there are arrangements where the carrier can detain your package at a nearby store or shipping hub and you can pick it up from there. We can provide the names of carriers associated with us so you can discuss alternate delivery options.

I MAY BE OUT OF TOWN ON THE DAY MY PACKAGE IS SUPPOSED TO BE DELIVERED. HOW DO I MAKE ARRANGEMENTS?


Once your doll is shipped with an assigned tracking number you can simply contact the shipper (FedEx) with your tracking number and make arrangements for the carrier to hold your package at a nearby store or shipping hub where you can then obtain your package.

CAN YOU MAKE A COMPLETELY CUSTOM DOLL?


Of course! If you aren't able to create a doll to your liking in our BUILD YOUR OWN section then we can work with you to create a custom doll from scratch. Email us at customerservice@anniesdollhouse.com with your request and pictures of what you would like to create and your budget. Original dolls built from scratch cost upwards of $5-10K depending on the size, material and customizations.

Annie's Dollhouse

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